Frequently Asked Questions (FAQ)
What are bananas (or monkey credits)?
Bananas (or monkey credits) are our in-platform currency that allows you to create custom-colored patterns.
Let the monkey do the monkey work for you ... but of course it can't work on an empty stomach! 😉
Do you offer a free trial?
Yes! Every new user automatically receives a free trial to test our platform. Your account will be credited with 4.5 bananas upon registration. This allows you to process one image and generate 2 variations completely for free to see how it works. Enjoy!
How many images or variations can I create with my bananas?
Bananas are both used for processing your input image as well as coloring it.
- 4 bananas: The default price for processing an input image is 4 bananas.
- 1 banana: Each additional banana allows your monkey to create 5 image variations.
This means that for an input image and the minimum of 5 variations your monkey creates, you will need 5 bananas. You can add more bananas for more variations if you want to. The most common usage pattern is 30 variations of an input image which boils down to a cost of 10 bananas.
Do my bananas expire?
No, unlike in the real world, your bananas never expire! Once purchased, they remain in your account until used.
How does the purchase process work?
When you click the 'Purchase' button, you'll be redirected to our secure payment processor (Mollie). After successful payment, the bananas will be automatically added to your account. Sometimes you need to refresh the page to see the updated balance.
What is your refund policy?
We offer a 30-day money-back guarantee for unused bananas. If you haven't used any bananas from your purchase within 30 days, you can request a full refund.
Why do I see something like 'Letmecodethat' in the payment process?
Letmecodethat is the company we founded. For taxing reasons we also need to mention the company name in the payment process and on the invoice. You may read more about us
here and
here.